Shipping policy

Transport costs are the responsibility of the customer and are indicated on the website for each item, depending on its weight or volumetric weight ratio, the destination (country, home delivery or relay point).
The grouped purchase of several articles on the same order results in a calculation of the shipping costs according to the weight

The times announced are usually those noted but we are not responsible for any delay coming from the carrier directly.

We ship everywhere in France, Spain and the world and use the services of the Post, GLS or even the courier for the transport of motor or motorbike.

It is important that the destination coordinates are as precise as possible.
MOTOTRUST.net will invoice any reshipment of a parcel returned to it due to non-collection by the customer of an overdue package. In the event of cancellation of the order following the return of the parcel, only the contents of the order will be refunded. Shipping costs will not be covered.

The processing and delivery of orders to the carrier takes place within 24 working hours (weekends and holidays are therefore not taken into account) after payment of the order by the customer.
The delivery time is variable according to the terms of the carrier and the economic conditions (ex: restrictions due to COVID-19).

The very The vast majority of used products are sent from our warehouse in Spain.
The majority of new products are sent directly from the warehouses of our suppliers in China.