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Return of a product

Our method of operation is based on maximum customer satisfaction by maintaining total transparency throughout the transaction, from the start of the purchase until the receipt of the (es) product (s).

  • For products sold new, we always try to apply competitive prices and therefore offer similar products available from different suppliers so that each Internet user has a maximum of choice.
    We do not manipulate the information and clearly indicate that a large part of our new products come from Asian suppliers.
    Nevertheless, as a distributor, we are liable if the product (s) do not reach the end customer within the regulatory period of 76 days or if the product should arrive in poor condition. The customer would thus be reimbursed for the full amount.
    We work with verified suppliers through our network on site to ensure absolute reliability.

    By ordering from MOTOTRUST. net, the customer has an unconditional guarantee since he does not run the risk of losing his money!
    Indeed, he has a period of 30 days to return the product directly to us and request an exchange or a refund. Guarantee very unlikely and very difficult to enforce when the customer buys himself on Asian platforms.

  • For used products, our desire is to recycle as much as possible of the parts can still be used by offering them at very reduced prices rather than destroying it, in compliance with safety instructions .
    For this particular reason, it will be easier to find with us certain parts that have become rare elsewhere because, commercially, little "profitable" for other resellers.